Delivery & Returns

Delivery Methods

We offer reliable delivery options to get your order to you quickly and conveniently. We currently ship within Italy.

• Free standard delivery on orders of €35 or more (excluding shipping costs)
• All orders ship from our warehouse in Italy
• Standard delivery typically arrives within 5 business days of dispatch

Order Tracking

Track your order anytime using our Order Tracking page. You can also log in to your account to view real-time delivery status.

Once your order leaves our warehouse, we'll send tracking information to the mobile number you provided at checkout.

Returns Policy

Online Purchases

You may return unopened items in their original packaging within 14 days of receipt for a full refund.

What you'll get:

• Full refund of the product price + original shipping cost
• You are responsible for return shipping fees

Important conditions:

• Items must be unused and in "brand new" condition with original packaging
• You may inspect items as you would in a physical store, but used items cannot be refunded
• Returns are only accepted for purchases made through this website — we do not accept online returns at our physical stores

Timeline:

• Notify us of your return intention within 14 days of receipt
• Complete the return process no later than 14 days from the date of your cancellation notice

Proof of postage:
We strongly recommend keeping proof of postage from your carrier. We cannot issue refunds for items that do not reach us.

How to Return an Order (Italy)

Step 1: Request a return form by contacting us at support@minisoshop.it or via our online chat.

Step 2: Place the items and the completed return form in a package and seal it securely.

Step 3: Affix the return address label to the outside of the package. If reusing the original shipping box, please remove or cross out any old carrier labels.

Return Address:
Via Guglielmo Silva 33, 20149 Milano (MI), Italia

Step 4: Send your package via your chosen carrier. Keep your proof of postage until your refund is confirmed.

For high-value returns: You may want to use an express or tracked service — check with your local post office or courier for options.

Refund timing:
Once we receive and inspect your return at our distribution center, we will issue a refund to your original payment method. Please allow up to 14 business days for the refund to appear on your statement.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 14 days of receipt. We'll arrange a return or exchange as quickly as possible.

• Items must be clean and in good condition for inspection (hygiene and safety reasons)
• If we confirm the defect falls within our Terms and Conditions, we'll issue a refund or send a free replacement
• For assistance, email us at support@minisoshop.it

We reserve the right to refuse returns that do not comply with our policy. In such cases, you may be responsible for the shipping costs to have the item returned to you.

Trading Cards

We do not accept returns on trading card products, including:

• Single cards
• Booster packs
• Sealed sets

This policy ensures the integrity of all collectible items and guarantees that products are unopened, unaltered, and untampered with.

We strongly recommend double-checking your selection before completing your purchase.

Blind Box Items

Due to the element of surprise inherent in blind box products, refunds are not available once the item has been opened.

If you receive a defective item inside a blind box, you may return or exchange it under our standard policy for damaged goods.

Canceling or Modifying Orders

Need to change or cancel your order? We're happy to help — as long as your order hasn't shipped yet.

• If you haven't received a shipping confirmation: Contact us immediately at support@minisoshop.it or via online chat. Please have your order number ready.
• If your order has already shipped: You'll need to wait for delivery and then follow our standard return procedure.

Need Help?

Our customer service team is here to assist you.

📧 support@minisoshop.it
💬 Live chat at minisoshop.it

We'll get back to you as quickly as possible.